Workflow Automation & Customer Request Management Web Platform
Cyprus
- 3+ years
Client and Business Goals
Our client is a Cyprus-based provider of copywriting, translation, and localization services from native-speaking specialists, focused on niche domains.
To generate more leads and enhance major business workflows, the client required a robust independent web service for customer request processing. The outsourced vendor competition proved Symfa’s uncompromised reliability, along with quality web engineering and ETL solution development skills, which was decisive for the choice.
Challenge
- Due to the external XTRF service API issues and availability failures, the integration process was badly bottlenecked. The team suggested declining the idea of API-enabled connection and opting for alternative techniques, which proved to be a sensible approach.
- Midway through the project, the client came up with multiple change requests and let their stakeholders manipulate the deliverables while keeping us completely away from what they did. Symfa managed to move the progress back in sync, offered several mockup improvements, and revamped the solution with regards to the updated concept.
Solution
Our team has created a platform for translation service orders processing, customer resolution control, and search of employment for linguistics, proofreading, and editorial experts.
Major modules
Request forms
Translation orders turnaround, dedicated experts recruitment
Internal databases
A collection of in-house built know-how around a multitude of industries and services
Client portal
Enables clients to generate new projects and requests
XTRF & XTM
Integrated services that help in-bound specialists all the way through authentication to deliverables uploading, allowing to smoothly receive and process projects’ data and access documents
Admin panel
Provides tools for comprehensive management of internal processes and datasets, aids in settings fine-tuning and clients or experts data editing
Vendor portal
Helps specialists handle and control their projects while communicating with management staff and monitoring finance
Technologies
Results
The team delivered a fully-fledged, resilient, and scalable solution independent from third-party platforms, with an eye to all the target business specifics. With the first product version successfully launched, the client considers delegating us with quants functionality upgrades and new modules development. Currently, Symfa provides the client with continuous tech maintenance, update, and support.
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