Client and Goals
A US niche specialty property and casualty insurance company operating globally. The client approached us to tackle increasing labor cost and workflow inefficiencies through automation.
Behind the curtains, the client’s workflows would get actuated by the legacy software, which was only getting costlier and harder to maintain. In terms of policy issuance, the original system imposed limitations on agents and underwriters. The policy issuance cycle used to involve a processing center who would approve/decline the policy issuance. The entire cycle would take too long to complete, thus downgrading client experience.
With the renewed system in place, the client was hoping to cut costs through efficiency, improve software performance and flexibility, and build customer loyalty with the faster policy issuance cycle in place.